Hello sir/Madam,
my tata communications broadband internet userid# pgangwani@vsnl.Net (Prepaid Connection)
I have been wrongly/Forcefully charged for the service (online backup) which I have never activated nor used at any point of time. Firstly I am a home user and do not have any business usage of internet. Why would I choose a business service ? when I called up customer care, I realized that the service was activated from 29/11/2010 and now it is renewed again second time. This way I have lost rs. 3000 from my account balance unnecessarily. Now I am feeling like cheated from a big brand tata for whom I trusted for more than 5 years now. I am quite regular in renewing broadband service and DID not have much issues so far from last 5 years. Now I have checked online after logging in my account. I have noticed that service (onlinebackup) was started from 29/11/2010. So after my investigation, when I checked the internet usage log, I could not find any entry of my internet usage on 29/11/2010 so how would I activate this service ? kindly please look into this. I think I have lost total rs. 3000 from my account unnecessarily. Please see the screenshot below. I am hopeful to get my hard earned money back from tata. Please do the needful.
Pradeep gangwani
email ? pgangwani@gmail.Com mob: 9970258844
Source: http://www.consumercourtforum.in/india/tata-communications-broadband-internet-2/
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